Systems & Operations

How healthy are your systems and operations—really?

Take a short Systems & Operations Health Check and see where work is leaking, stalling or getting stuck—so you know what to fix first before you throw more leads or people at it.

Your answers are reviewed by a human, not just a model. Every Health Check is manually reviewed before we send your summary.

Most firms know something isn't working—they just don't agree on where. The Systems & Operations Health Check gives you an outside view on how your business actually runs today across leads, handoffs, client journey and delivery.

This isn't an instant AI-generated score. You share how things really work; we review your answers manually and come back with a short, prioritised summary you can actually use in planning.

The goal: help you stop guessing what to fix—and in what order—before you throw more traffic, tools or headcount at the problem.

How the Health Check works

1

Share how things really work

7–10 minutes

Answer a focused set of questions about how leads come in, how handoffs work between teams, where work gets stuck, and which tools you're using. No homework, no data uploads—just what you know from living with the system every day.

2

Manual review by an operator

Not auto-generated

Behind the scenes, we use your answers and our internal frameworks to spot likely bottlenecks and sequence issues. Then a human reviews and edits the findings. You do not get a generic AI print-out.

3

Your Systems & Operations Health Summary

You receive a concise summary highlighting where you're strong, where things are fragile, and the 3–5 areas we'd focus on first, in order.

4

Optional follow-up call

If the summary resonates, you can choose to keep it for your own planning or book a discovery call where we walk through the findings and only then discuss a deeper Systems & Operations Audit.

Nothing is "sold" off the back of a quiz result. Any recommended plan only comes after a proper discovery call.

What the Health Check actually looks at

The questions mirror how your business really runs—from first contact to cash in the bank—without dragging you into a three-hour workshop.

Lead handling & intake

What actually happens between an enquiry and a real conversation.

Handoffs & ownership

Where work regularly gets "lost" between marketing, sales, onboarding, delivery and finance.

Client journey & experience

How your process feels from the client's side—confusing, smooth, repetitive, full of gaps?

Capacity & bottlenecks

What would break if you doubled demand, and where work already piles up today.

Tools & systems

How your current stack helps or quietly makes things worse, and where automation might actually make sense.

What you'll walk away with

The output isn't a 40-page slide deck. It's a simple, useful snapshot you can act on.

  • A clear view of where your systems and operations are strong vs fragile
  • A prioritised list of 3–5 focus areas, in the order that makes most sense for your business
  • A short "if we were you, we'd start here" note, written by a human
  • The option (not obligation) to explore a deeper Systems & Operations Audit and implementation project, if it's a fit

You're free to use the summary as input for your own internal planning—even if we never work together.

Want to talk it through before we recommend anything?

In some cases, it makes more sense to talk before we ever put a plan on paper.

If you'd like, you can skip straight to a discovery call. We'll use the Health Check questions as a loose guide, but keep it conversational—no pressure, no jargon, and no "AI platform demo".

By the end of that call, we'll both know whether a full Systems & Operations Audit and build-out makes sense, or if you're better off keeping things in-house for now.

Book a discovery call

Frequently asked questions

No. We use some internal tools to organise and analyse your answers, but every single Health Check is manually reviewed and edited by a human before you see anything. The goal is to give you a thoughtful, context-aware summary—not a generic AI print-out.

No. You're welcome to use the Health Check summary as input for your own planning. If you'd like help designing or implementing changes, you can book a discovery call—but that's entirely up to you.

B2B firms where the work is mostly delivered by people—law, consulting, marketing, accounting and similar services—and where there's enough activity that leaks and bottlenecks add up quickly. If you're a solo freelancer just starting out, this is probably overkill.

Most people can complete the Health Check in 7–10 minutes. If you need to think about certain answers, you can always pause and come back to it.

Ready to see where the bottlenecks are?

Take the Health Check now and get a human-reviewed summary of where to focus first.

Start my Health Check